Service Provider: Erend Space P.S.A. with its registered office in Zambrów, ul. Bema 1/18, 18-300 Zambrów, KRS: 0001127175, NIP: 7231643842. General contact: office@erend.space; for privacy matters: privacy@erend.space.
Application: The Hive Mind system available as mobile and web software, used for managing apiaries, lands, and communication.
User: Any natural person (including a consumer) or business entity using the Application.
Agreement: An agreement for the provision of electronic services concluded upon Account registration.
Scope of Services: The Service Provider provides digital tools for apiary management, AI note transcription, land mapping, and Marketplace infrastructure facilitating the matching of Sellers with Buyers.
Minimum age: A User may be a person who has reached the age of 16. Registration as a Seller in the Marketplace requires the age of 18.
For the proper use of the Application, the following are necessary:
The Service Provider is not responsible for errors resulting from lack of mobile network coverage at the apiary location or failures of third-party operators.
The Service Provider reserves the right to technical breaks for system maintenance.
It is forbidden for the User to provide content of an unlawful nature.
The Application uses Artificial Intelligence systems (including OpenAI solutions) for voice note transcription, diagnostic support, and honey plant prediction.
Human Oversight: All analyses, voice assistant responses, and diagnoses generated by AI are purely auxiliary. The User is obliged to exercise human oversight over AI suggestions and make final decisions independently.
Transparency: The Service Provider exercises due diligence in the selection of models, however, does not guarantee the error-free nature of the results generated by AI.
Disclaimer of liability for AI: The Service Provider exercises due diligence in the selection and testing of AI models, however, does not guarantee the error-free nature of their results. The Service Provider is not responsible for the consequences of decisions made by the User based on suggestions generated by the Application.
Use of the full functionality of the Application may require payment of a subscription.
The subscription agreement is concluded for a definite period and extends automatically for the next period, unless the User resigns from it before the end of the current billing cycle.
The Service Provider will inform the consumer about the approaching renewal date of the paid subscription electronically.
Payments are handled by an external operator: Stripe. The Service Provider does not store payment card data.
The User bears full responsibility for content, photos, and attachments sent in the communicator module.
It is strictly forbidden to send unlawful, pornographic content, content inciting hatred, or violating privacy.
Reporting content: The User may report illegal content through a dedicated mechanism in the Application or to the address office@erend.space.
Moderation procedure: The Service Provider, upon receiving a report, verifies the content. If a violation is confirmed, the content is removed, and the User’s Account may be blocked.
Justification and Appeal: The Service Provider informs the User about the moderation decision together with the justification. The User has the right to file an appeal within 14 days.
No responsibility for content: The Service Provider does not monitor message content in real-time and is not responsible for violations of personal rights or copyrights made by Users.
Character of Service: The Service Provider provides only the technical infrastructure (Marketplace) enabling the conclusion of agreements directly between Users.
No party to the agreement: The Service Provider is not a party to sales agreements, is not the owner of the goods, and is not responsible for their quality, defects, legality, or timeliness of delivery.
Commissions (Fee): For each finalized transaction within the Marketplace, the Service Provider charges a service fee (commission) in accordance with the current Price List. The commission is automatically deducted from the amount paid by the Buyer through the operator Stripe. The current price list is available on the website [link].
Seller’s Obligations: The Seller declares that they possess all legal permits required for the trade of the offered Products (including, among others, entry into the direct sales register or RHD) and bears full responsibility for the compliance of the Product with the description and sanitary-veterinary requirements.
Withdrawal from the agreement: The Buyer (consumer) has the right to withdraw from the purchase agreement with the Seller within 14 days. This right does not apply to goods that deteriorate quickly (Art. 38 of the Consumer Rights Act).
Product Complaint Procedure: Complaints regarding the quality of Products or lack of delivery are directed by the Buyer directly to the Seller. The Service Provider supports the communication process, however, does not resolve civil disputes between the parties to the transaction.
The Application facilitates the matching of Farmers with Beekeepers for the purpose of land lease for apiaries.
No legal mediation: The Service Provider is not a party to lease agreements. It only performs the role of an advertising and technical platform.
The Service Provider is not responsible for the factual state of the lands, the behavior of Users on the property, damage to property, hive theft, or damage to crops resulting from the presence of bees.
The Service Provider may block the User’s Account in the case of:
Appeal procedure: The User may file an appeal against the blockade decision to the address: office@erend.space within 14 days of receiving the notification of the blockade. The appeal must contain a justification. The Service Provider considers the appeal within 14 days and informs the User about the decision electronically.
The User may file a complaint regarding the operation of the Application to the address: office@erend.space.
The complaint must contain: the User’s email, a description of the problem, and a demand.
The Service Provider considers the complaint within 14 days. The response will be sent electronically. Lack of response within 14 days in relation to a User who is a consumer means acceptance of the complaint.
Complaints regarding incorrect AI analysis results or harvest forecasts will not be considered due to the auxiliary nature of these functions (in accordance with §3).
Complaints regarding goods purchased in the Marketplace are directed by the Buyer directly to the Seller.
The Service Provider does not guarantee that the information shared by other Users (e.g., regarding spraying dates or land quality) is true and up-to-date.
The User uses the Application at their own risk. The Application does not constitute a life or health protection system for bee colonies, but only a tool supporting farm management.
In the event of a technical error that led to damage to the User’s property, the Administrator’s responsibility is limited in accordance with §8 of these Regulations.
Unless mandatory provisions of law provide otherwise, the Service Provider’s liability to the User is limited solely to actual damage and does not include lost profits.
The Service Provider is not responsible for losses in the bee population, losses in harvests, or losses in crops.
The total financial liability of the Service Provider (in particular towards business entities) is limited to the amount of fees paid by the User in the period of 6 months preceding the occurrence of the damage.
DAC7 Reporting: In accordance with the requirements of Council Directive (EU) 2021/514 (DAC7), the Service Provider as a platform operator is obliged to collect and report data to tax administration authorities about Sellers who, in a calendar year:
Data Verification (KYC/DAC7): The Seller is obliged, upon request of the Service Provider or Stripe operator, to provide data necessary for reporting (including NIP, PESEL, residence/seat address, date of birth). In the event of refusal to provide data or providing false data, the Service Provider reserves the right to:
In privacy matters, the Privacy Policy applies.
The governing law is Polish law. Any disputes shall be resolved by the court competent for the seat of the Service Provider (excluding cases involving consumers, where the court’s jurisdiction is determined on general terms).
The Service Provider reserves the right to change the Regulations. The User will be informed about the change inside the Application/through the email address provided during registration with 7 days’ notice. Continued use of the service after the change means acceptance of the new conditions.
In matters regarding privacy and personal data protection, the provisions of the Privacy Policy available at the address: [link] and contact: privacy@erend.space apply.
